Toby Mitchell, President of Classic Electric and Construction, shared his insights on the significant changes in NFPA 70B and its implications for the electrical industry.
Toby, also the Chair of the Technology Committee at Electri International, highlighted the shift from merely being pipe and wire contractors to becoming subject matter experts in preventative maintenance.
“This is shifting us from pipe and wire contractors to more of subject matter experts. It’s about how to maintain and service the equipment, focusing on preventative maintenance instead of fixing it after the fact.” — Toby Mitchell
The Shift to Preventative Maintenance
NFPA 70B, which outlines maintenance standards for electrical equipment, has transitioned from being a recommendation to a mandatory standard as of 2023. This change requires electrical contractors to focus more on maintaining and servicing equipment proactively rather than fixing it after a failure. This shift aims to extend the lifespan of electrical systems and reduce downtime, ultimately saving costs and improving safety.
Importance of Documentation
One of the crucial aspects Toby emphasized is the importance of thorough documentation and recordkeeping. Contractors must maintain detailed records of all maintenance activities to comply with the new standards and to provide necessary documentation to insurance companies or clients upon request. Using advanced software platforms like BuildOps can streamline this process, making it easier to store and access records efficiently.
“Documentation is key. Having a well-organized system for maintaining records is essential, especially when it comes to proving compliance and handling insurance claims. Platforms like BuildOps make this process seamless.” — Toby Mitchell
Challenges and Opportunities
The new standard presents both challenges and opportunities for electrical contractors. While the shift to a preventative maintenance model requires additional training and adjustments in business practices, it also opens up new revenue streams through service agreements and increased scope of work.
By positioning yourself as an expert in maintaining electrical systems, you can build stronger relationships with clients and secure ongoing maintenance contracts.
Client Education
Educating clients on the importance of preventative maintenance and the new standards is vital. Contractors must effectively communicate the benefits of regular maintenance, such as minimizing unexpected costs and extending equipment life. Engaging with clients’ financial decision-makers can also help in framing these maintenance agreements as beneficial budgetary items rather than unexpected expenses.
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